• Free shipping

    On all orders over $100

  • Special offers

    Regular sales and discounts

  • Easy returns

    Hassle free returns policy

  • Chat facility

    Talk to a real person

Warranty Policy

NexChef Warranty Policy

At NexChef, we stand behind the quality and durability of our equipment. Our industry-leading warranty coverage and responsive service network are designed to keep your kitchen running smoothly.

Warranty Coverage

  • Cooking Equipment:
    Covered by a 2-year parts and labor warranty.

  • Refrigeration Equipment:
    Covered by a 5-year parts and labor warranty.

Requesting Service

To request warranty service, please call (704) 900-2068 and select Option #1.
This number is prominently displayed on every unit we sell for your convenience.

You may also contact our warranty support team directly via email at warranty@nex-chef.com.

Our Service Commitment

We have great confidence in the service program we’ve established and are committed to your satisfaction:

  • Prompt Response:
    Most technicians are dispatched and arrive within 24 hours, nationwide.

  • Arrival Time Notifications:
    We will contact you with the estimated time of arrival for the technician. If there are any delays due to prior jobs or traffic, we will notify you immediately with an updated time.

  • Parts Availability:
    If a required part is not available on the technician’s truck, we will ship it via 2-Day Air at no additional cost to ensure minimal downtime.

Satisfaction Guarantee

Your satisfaction is our priority. If for any reason you are not 100% satisfied with the service you receive, please let us know by emailing warranty@nex-chef.com. Your feedback helps us maintain our high standards of customer care.

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