Refund policy

NexChef Return Policy

At NexChef, we strive to ensure complete customer satisfaction. If for any reason you are not satisfied with your purchase, please review our return policy below:

Returns & Restocking

  • Returns are accepted within 30 days of the delivery date.

  • All returned items are subject to a 25% restocking fee.

  • Items must be unused, in original packaging, and in sellable condition.

Shipping Costs

  • Customers are responsible for all return shipping fees.

  • We recommend using a trackable shipping method to ensure your return is received.

Freight Damage

  • All freight deliveries must be inspected immediately upon receipt.

  • Any visible or concealed damage must be documented with clear photographs.

  • Notify the NexChef team within 24 hours of receiving the product by emailing info@nex-chef.com.

  • Failure to report freight damage within this timeframe may result in denial of claim or refund.

Final Notes

  • Returns without prior authorization will not be accepted.

  • Refunds will be processed once the item is received and inspected by our team.

For questions or to initiate a return, please contact us at info@nex-chef.com.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at drewg@nex-chef.com.

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